Booking Terms & Conditions
Reservations 15th July 2020
We do plan to re-open for the 15th July should this date be confirmed by the Scottish Government.
Therefore as of 15th July onwards all reservations are temporarily reserved until a confirmed date is announced. No payments will be processed until a date is announced, your dates will be secure and reserved and we will be in touch in regard to payment nearer to the time.
In some instances, when you book we will have to ask for you to be flexible with us, to comply with regulations we will be leaving 24hr gaps between bookings, in some situations due to reservation demand we may have to ask you to alter your arrival date or shorten your stay if you've booked for longer than our 3 night minimum stay. We do apologise for the inconvenience, but we cannot batch our available dates to account for this. As soon as a reservation is received we would have to add the 24 hr gap manually into our booking system, but in cases whereby reservations are received and we haven't been able to attend to them, we ask that you are flexible and understand our reasoning behind this. You would in these circumstances also have the right to cancel your reservation if we couldn't accommodate you in the way you had hoped.
We ask that all guests do not travel for their stay here if they or anyone in their booking group, have any signs of symptoms of COVID19 in this situation your reservation is either amendable and or fully refundable.
If you fall ill during your stay here, the government regulations are that you must return home immediately, you cannot complete your stay here and you cannot self isolate here. Guests who are either too ill to drive/arrange transport home, or refuse to leave, and therefore have to self isolate here will be charged for their stay and further charges will apply to you, including all the guests we then have to cancel because of this whilst we are closed. In the unlikelihood of this situation we will ensure that food and drink is delivered to you and left outside your door whilst you self-isolate, charges for this will also apply.
Please make sure you keep your car fuel reserve full to ensure that in this situation you can leave and travel home without making any unnecessary stops on your onward journey.
If you return home and develop symptoms you must inform us immediately.
Good Housekeeping Deposit
All stays in our glamping units require a £40.00 refundable damage deposit, which is payable upon booking. This ensures the key is left in the unit booked, and that the below checking out procedure has been completed by guests. We will then check the unit after your departure and refund you the deposit later that day.
Our units are cleaned to a high standard so we therefore ask that you take care to keep the contents and the units themselves in good condition.
All our units are Non-smoking (You are welcome to smoke outside away from the units and other guests. but please do not leave cigarette ends on the grounds).
Please do not use any candles inside any of our units.
If anything breaks or damages occur please inform us straight away so that we can replace the item, we do however reserve the right to charge for deliberate breakages, damage and/or repairs.
The Glamping Site are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your Booking as a result of circumstances beyond their control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events ("Force Majeure"). We recommend that you have adequate holiday insurance in place to cover this.
Good Housekeeping Checking out procedure:
Please ensure you take all your items with you. Items left behind that require posting on will require postage payment.
We expect the following procedure to be completed upon checking out, or we reserve the right to charge for failure/incompletion to do so.
All kitchen items that have been used, to be washed up, dried up and put away
The government regulations require us to ask that guests strip the beds and place all the linen in the bag provided.
The rubbish and recycling to have been emptied from the units and placed in the appropriate bins where you will find hand sanitizer to use before and after.
Access into the units left clear and if used the trundle bed tucked neatly back.
If the weather is dry and fine, please leave a door open to ventilate the unit.
Log burners extinguished by closing of all vents, and the ash from the metal gathering tray inside cleared away
Loss, Damages or Injury
Inver Coille takes no responsibility for loss, damage, or injury to you or any of your booking group or your property.
We have CCTV in operation in some of our car parking areas